Guest satisfaction will be increased by providing training to housekeeping, front office, and service staff working in tourist facilities. Training planning has been conducted at the Alanya Tourist Operators Association (ALTİD) regarding the subject.
Employees who make the first contact with guests at tourist facilities will be professionalized through training to be provided on subjects such as a sense of belonging to the business, a sense of being a business partner, the perception of the tourism sector as a profession, basic communication skills and social behaviors, guest relations management, and dealing with difficult guests. The trainings, which will be provided by Psychologist Sinem Çelenk and Psychologist Şahin Çiftçi, will be held in hotels in April.